TERMS AND CONDITIONS

Welcome! Below you will find all the information you need to feel secure in your purchases from Serene House Web Shop.

Serene House Inc. reserves the right to update or modify these Terms and Conditions at any time for any reason. With this being said, it is suggested that you read these terms each time you purchase.

PAYMENT

All prices listed in the shop are exclusive of sales tax.

Payment types accepted are US cardholders of Mastercard, Visa, American Express, or Discover. Your card will be charged at the time the order is placed. If any item should be backordered for whatever reason, any backorder will be cancelled and you will be refunded the non-shipped products.

Fraud and fraudulent orders will be reported to the police.

We reserve the right for any typographical error, which also includes incorrectly priced goods.

DELIVERY/FREIGHT CHARGES

The standard mode of delivery is United States Postal Service or Fedex Ground as listed below for the 48 continental states:

Note: Signature required for all home deliveries.

Total Order Value

Delivery/Freight Charges

Under $50.00

$5.00

$50.00 and up

Free shipping

 

We always ship your order as quickly as we can, generally within 5 business days. Serene House does not assume any responsibility for any delay in delivery that can be caused by forces beyond our control. Unless otherwise specified, a freight charge is added to every order. The freight charge is clearly shown in the checkout before you place your order. The charge is irrespective of how many products have been ordered. We enclose a packing slip with the details of the delivery. Remember to keep the packing slip in case of any returns, complaints, or exchanges.

PRODUCT REGISTRATION

In order to validate your warranty for your product, we request that you register your product at the time of purchase on our web-site www.xxxx.com.

WARRANTY

Serene House products carry a limited one year warranty on manufacturer defects. Glass, Ceramic, Porcelain and other mistreatment of the products are not warrantied for breakage. Original packing list is required as proof of purchase for all warranty claims. All claims must be made in writing to: warranty@serenehouseusa.com. Serene House USA Inc., Attn: Warranty Claim, 900 Kings Highway North, Cherry Hill NJ 08034. All claims must accompany a Warranty Claim number when being returned. Any warranty claim product received without a warranty claim number will be refused.

RETURNS

Serene House will accept returned merchandise if received within 30 days of delivery. You must return items in new or unused condition with all the original materials included with the shipment. All returns must be made in writing to: returns@serenehouseusa.com or Serene House USA Inc., Attn: Returns, 900 Kings Highway North, Cherry Hill NJ 08034. All returns must accompany RA# (Return Authorization Number) that will be issued by our Customer Service prior to the return and clearly marked on the package. Any return received with RA# will be refused. The return address for the actual product is:

Serene House USA Inc, Attn: Return RA# XXXX, 1860 Renaissance Blvd, Sturtevant WI 53177.

Serene House reserved the right to issue a partial refund depending on the condition of the returned merchandise and packaging. Upon receipt of the return, your merchandise will be inspected. Refunds will be given only for the item purchase price. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable and return shipping fees may apply. In certain circumstances, a usage or restocking fee may apply.

INTERNET

We cannot guarantee that the colors shown on the website will exactly reproduce the real colors of the item offered. The reproduction of colors depends on the settings in your computer. JavaScript must be activated in your browser in order for the site to work.

What is a cookie? A cookie is a small file which is stored on your computer by the website you visit. Cookies are used by most websites to give you access to various functions. The information in the cookie can be used to follow a user’s surfing history. There are two types of cookies. The first saves a file on your computer long-term. This type is used, for example, for functions showing new developments since the user’s last visit to the website occurred. The other type of cookies is known as session cookies.

Our shop website only uses session cookies. This means that, during the time you are visiting us and surfing our site, a cookie is temporarily stored in your computer’s memory in order to control the appearance of the menus, for example, and to ensure that the correct information is displayed for you. Session cookies are not stored on your computer, but disappear when you close your browser.

Our website may contain links to other websites which are not under our control. We disclaim all responsibility for the integrity and content of these websites, and provide these links solely in order to make it easier for our users to find more information within specific areas.

In the shop, we protect your information with SSL encryption, which stands for Secure Sockets Layer, and is a function encrypting all information which is sent between buyer and seller.

You can switch off cookies in your browser, but this may mean that you cannot use certain websites. You can find out exactly how to do this by reading the documentation/help files for your browser.

PRIVACY STATEMENT

Serene House USA is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Serene House USA website and governs data collection and usage. By using the Serene House USA website, you consent to the data practices described in this statement.

Collection of your personal information

Serene House USA collects personally identifiable information, such as your email address, name, home or work address, or telephone number. Serene House USA also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by Serene House USA. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by Serene House USA for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Serene House USA website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Serene House USA public message boards, this information may be collected and used by others. Note: Serene House USA does not read any of your private online communications.

Serene House USA encourages you to review the privacy statements of websites you choose to link from Serene House USA so that you can understand how those websites collect, use, and share your information. Serene House USA is not responsible for the privacy statements or other content on websites outside of the Serene House USA and Serene House USA family of websites.

Use of your personal information

Serene House USA collects and uses your personal information to operate the Serene House USa website and deliver the services you have requested. Serene House USA also uses your personally identifiable information to inform you of other products or services available from Serene House USA and its affiliates. Serene House USA may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Serene House USA does not sell, rent, or lease its customers lists to third parties. Serene House USA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, Serene House USA may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Serene House USA, and they are required to maintain the confidentiality of your information.

Serene House USA does not use or disclose sensitive personal information, such as race, religion, and political affiliations without your explicit consent.

Serene House USa keeps track of the websites and pages our customers visit with Serene House USA, to determine which Serene House USA services are most popular. This data is used to deliver customized content and advertising within Serene House USA to customers whose behavior indicates that they are interested in a particular subject area.

Serene House USa websites will disclose your personal information, without notice, only if required to do so by law or in the good faith that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Serene House USA or the site; (b) protect and defend the rights or property of Serene House USA; and ( c) act under exigent circumstances to protect the personal safety of users of Serene House USA, or the public.

Use of cookies

The Serene House USA website uses cookies to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the main purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Serene House USA pages, or register with Serene House USA site or services, a cookie helps Serene House USA to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Serene House USA website, the information you previously collected will be retrieved, so you can easily use the Serene House USA features you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of SErene House USa services or websites you visit.

Security of your personal information

Serene House USA secures your personal information from unauthorized access, use, or disclosure. Serene House USA secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this statement

Serene House USA will occasionally update this Statement of Privacy to reflect company and customer feedback. Serene House USA encourages you to periodically review this Statement to be informed of how well Serene House USA is protecting your information.

Contact information

Serene House USA welcomes your comments regarding this Statement of Privacy. If you believe that Serene House USA has not adhered to this Statement, please contact Serene House USA at serenehouseonline@lemanusa.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

TERMS OF USE

Agreement between User and Serene House USA

The Serene House USA website is comprised of various web pages operated by Serene House USA.

The Serene House USA website is offered to you conditionally based on your acceptance of the terms, conditions, and notices contained herein, without modification. Your use of the Serene House USA website constitutes your agreement to all such terms, conditions, and notices.

Modification of these terms of use

Serene House USA reserves the right to change the terms, conditions, and notices under which the Serene House USa website is offered, including, but not limited to, the changes associated with the use of the Serene House USA website.

Links to third-party sites

The Serene House USA website may contain links to other websites (“linked sites”). The linked sites are not under the control of Serene House USA and Serene House USA is not responsible for the contents of any linked site, including without limitation any link contained in a linked site, or nay changes or updates to a linked site. Serene House USa is not responsible for webcasting or any other form of transmission received from any linked site. Serene House USA is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Serene House USA of the site or any association with its operators.

No unlawful or prohibited use

As a condition of your use of the Serene House USA website, you warrant to Serene House USa that you will not use the Serene House USA website for any purpose that is unlawful or prohibited by these terms, conditions, or notices. You may not use the Serene House USa website in any manner which could damage, disable, overburden, or impair the Serene House USA website or interfere with any other party’s use and enjoyment of the Serene House USA website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Serene House USA websites.

Use of communication services

The Serene House USA website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively known as “Communication Services”), you agree to use the Communication Services only to pose, send, and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute, or disseminate any inappropriate, proface, defamatory, infringing, obscene, indecent or unlawful topic, name, material, or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that obtain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters.
  • Download any file posted by another use of a communication service that you know, or reasonable should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including email addresses, without their consent.
  • Violate any applicable laws or regulations.

Serene House USA has no obligation to monitor the Communication Services. However, Serene House USA reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Serene House USa reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Serene House USa reserves the right at all times to disclose nay information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, in Serene House USA’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Serene House USA does not control or endorse the content, messages, or information found in any Communication Service and, therefore, Serene House USA specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Serene House USA spokespersons, and their views do not necessarily reflect those of Serene House USA.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Materials provided to Serene House USa or posted at any Serene House USA website

Serene House USA does not claim ownership of the materials you provide to Serene House USA (including feedback and suggestions) or post, upload, input, or submit to any Serene House USA website or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing, or submitting your Submission you are granting Serene House USa, its affiliated companies, and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Serene House USA is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Serene House USA’s sole discretion.

By posting, uploading, inputting, providing, or submitting your Submission you warrant and represent that you own or otherwise control all the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Submissions.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Serene House USA WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN, Serene House USA AND/OR IT’S SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE Serene House USA WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THE Serene House USA WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL, OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Serene House USA AND/OR IT’S SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE Serene House USA WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY TIME. Serene House USA AND/OR IT’S SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Serene House USA AND/OR IT’S SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Serene House USA WEBSITE, WITH THE DELAY OR INABILITY TO USE THE Serene House USA WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE Serene House USA WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE Serene House USA WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Serene House USA OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE OF THE STATE/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Serene House USA WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE Serene House USA WEBSITE.

SERVICE CONTACT: serenehouseonline@lemanusa.com

Termination/Access Restriction

Serene House USA reserves the right, in its sole discretion, to terminate your access to the Serene House USA website and related services or any portion thereof at any time, without notice. GENERAL to the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of course in San Mateo County, California, U.S.A. in all disputes arising out of or relating to the use of Serene House USA website. Use of the SErene House USA website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Serene House USa as a result of this agreement and use of the SErene House USa website. Serene House USA’s performance of theis agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Serene House USA’s to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Serene House USA website or information provided to or gathered by Serene House USa with respect to such use. If any part of this agreement is determined to beinvalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitation set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the suer and Serene House USa with respect to the Serene House USA website and it supersedes all prior or contemporaneous communication and proposals, wither electronic, or, or written, between the user and Serene House USA with respect to the Serene House USA website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceeding based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express with to the parties that hti sacrament and all related documents be drawn up in English.

Copyright and Trademark notices:

All contents of the Serene House USA website are: Copyright © 2011-2012 SERENE HOUSE INTERNATIONAL ENTERPRISE LIMITED. All Rights Reserved. and/or its suppliers. All Rights Reserved.

Trademarks

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people, and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Notices and procedure for making claims of copyright infringement

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.